Cancellation & Modification Policy
Last updated: November 2, 2026
Thank you for shopping at Woatee!
We understand that sometimes you may need to cancel an order or make changes after placing it.
Because many Woatee products are made to order, including our pre-designed canvas artwork and personalized products, the ability to cancel or modify an order depends on its current processing and production status.
Please review the following policy before placing your order.
1. Order Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible at:
Please include:
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Your order number.
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The email address used to place the order.
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A brief explanation of your cancellation request.
We will review your request and let you know whether cancellation is possible.
Cancellation requests are not automatically approved and may depend on whether design work, production, or shipping has already begun.
Any statutory cancellation or refund rights remain unaffected by these limitations.
2. Cancellation of Non-Custom Products
Non-custom products include pre-designed canvas artwork and other products that do not require customer personalization.
Although the designs are pre-created, many products are printed specifically after an order is placed.
Before Production Begins
If your order has not entered production, we will make reasonable efforts to cancel it upon request.
If cancellation is confirmed, we will issue a refund of the canceled order's applicable charges to the original payment method.
After Production Begins
Once printing or production has started, cancellation may no longer be possible because the product is being manufactured specifically for your order.
However, we will review each request individually and honor any cancellation or refund rights required by applicable law.
After Shipping
Once an order has shipped, it generally cannot be canceled through the ordinary cancellation process.
Customers may still request assistance under our Return & Refund Policy and any applicable consumer protection laws.
3. Cancellation of Custom & Personalized Products
This section applies only when Woatee offers custom or personalized products.
Personalized products may be created using customer-submitted photographs, names, text, or other customization instructions.
Before Design Work Begins
If personalized design work has not started, cancellation may be possible.
We will review the request and confirm whether the order can be canceled.
After Design Work Begins
Once personalized artwork creation has started, cancellation may be restricted because work has already been performed specifically for the customer's order.
Any cancellation charges or non-refundable design fees will apply only where they have been clearly disclosed before purchase and are permitted by applicable law.
After Artwork Approval
If a product includes an artwork preview and the customer has approved the design, cancellation may be limited once production preparation or manufacturing has started.
Approval does not remove the customer's rights regarding manufacturing errors, incorrect products, or other legally protected claims.
After Production Begins
Once the personalized product enters production, cancellation generally cannot be guaranteed.
We will nevertheless honor any cancellation or refund rights required by applicable law.
4. Order Modification Requests
Customers may request changes to an order by contacting:
Possible changes include:
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Shipping address corrections.
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Product size changes.
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Product design changes.
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Quantity adjustments.
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Personalized text corrections.
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Changes to customer-submitted photographs or customization instructions.
We will make reasonable efforts to accommodate requested changes before the relevant processing or production stage has begun.
However, modifications are not guaranteed.
If a requested change affects the product price or shipping cost, we will inform you of any additional charges or refund difference before confirming the modification.
We will not charge an additional amount for a requested modification without the customer's authorization.
5. Changes to Personalized Artwork
For custom products that include artwork previews or revisions, the applicable design approval and revision process will be described on the product page.
Customers should carefully review all customization information, including spelling, photographs, colors, and design instructions.
Changes requested before artwork approval may be possible according to the product's stated revision terms.
Changes requested after artwork approval or after production begins may not be possible.
If a completed product contains an error caused by Woatee or its production partners, the issue will be handled under our Return & Refund Policy.
6. Shipping Address Changes
If you entered an incorrect shipping address, please contact us immediately.
We will attempt to update the address before the order is shipped.
However, address changes may not be possible after:
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The order has entered shipping preparation.
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A shipping label has been created and cannot be changed.
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The shipping carrier has accepted the package.
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The package is already in transit.
If a change is possible but requires additional shipping charges, we will notify you before proceeding.
We encourage customers to review shipping addresses carefully before completing checkout.
7. Cancellation Due to Production or Shipping Delays
Woatee aims to process and ship orders within the timeframes disclosed at purchase.
If we cannot ship an order within the promised timeframe, we will notify the customer and provide the options required by applicable law.
Where required, customers will be offered the opportunity to agree to a revised shipping date or cancel the affected order and receive a prompt refund.
If a required cancellation or refund becomes necessary because an order cannot be shipped on time, our ordinary made-to-order cancellation restrictions will not override those rights.
If no shipping timeframe was clearly disclosed, applicable legal requirements concerning shipment timing will apply.
8. Cancellation by Woatee
In certain circumstances, Woatee may need to cancel an order.
Examples include:
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Product or material unavailability.
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Production limitations.
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Payment authorization failure.
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Suspected fraudulent transactions.
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Invalid or incomplete order information that cannot be resolved.
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Customization requests that violate applicable law or third-party rights.
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Material pricing or listing errors.
If we cancel an order after collecting payment, we will issue an appropriate refund in accordance with applicable law.
We will notify the customer using the contact information provided with the order.
9. Refunds for Canceled Orders
When cancellation is approved or legally required, refunds will generally be issued to the original payment method whenever possible.
For purchases paid through PayPal, the timing of funds becoming available may depend on PayPal and the customer's original funding method.
We will notify customers once the refund has been initiated.
Refunds required by law will be processed within applicable legal deadlines.
Any authorized partial refund or adjustment will be communicated to the customer.
10. Damaged, Defective, or Incorrect Products
This Cancellation & Modification Policy does not replace our Return & Refund Policy.
If your product arrives damaged, defective, incorrect, or materially different from your confirmed order due to an error on our part, please contact us under our Return & Refund Policy.
Our 30-Day Quality Guarantee applies to eligible quality-related claims.
Nothing in this policy limits any additional rights or remedies provided by applicable law.
11. How to Contact Us
For cancellation requests, order changes, or questions about an existing purchase, please contact:
Woatee
Website: https://woatee.com
Email: support@woatee.com
Please include your order number and a description of your request so our team can review it.
We appreciate your understanding and thank you for choosing Woatee.
12. Changes to This Policy
Woatee may update this policy to reflect changes to products, fulfillment processes, operational requirements, or applicable law.
Any updates will be posted on our website with a revised "Last updated" date.
Changes will not retroactively remove rights that customers have already acquired under applicable law or previously accepted order terms.