Shipping Policy

Last updated: November 3, 2026

Thank you for shopping at Woatee!

We understand how exciting it is to receive your new artwork. Our goal is to ensure that every order is carefully produced, securely packaged, and delivered as smoothly as possible.

As many of our products are made to order, please review the following information to understand our production process, estimated delivery times, shipping fees, and order support procedures.

1. Production and Shipping Time

Most Woatee products are made to order. This means your artwork is individually produced after your order is placed.

Estimated Delivery Time = Production Time + Shipping Time

Production time includes preparing your artwork, printing, quality inspection, and packaging.

Shipping time begins once your package has been dispatched and accepted by the shipping carrier.

Estimated U.S. Delivery Times — Canvas Prints

Every Woatee canvas is made to order, just for you.

Unlike mass-produced wall art, your canvas is individually printed and prepared after your order is placed. Please allow time for both production and shipping.

Estimated Timeline for U.S. Canvas Orders:

Stage	Estimated Time
Production Time	Typically 2–5 business days
Standard Shipping	Typically 3–4 business days after production
Typical Total Time	Approximately 5–9 business days under normal conditions
Recommended Delivery Allowance	7–14 business days from order placement

Important: The typical total time of 5–9 business days reflects normal production and U.S. domestic shipping estimates.

We recommend allowing 7–14 business days for your canvas to arrive. This provides additional allowance for production workload, shipping delays, seasonal demand, and other circumstances.

The estimated delivery window includes both production and shipping, not shipping alone.

These estimates primarily apply to orders fulfilled and shipped domestically within the United States. Orders requiring fulfillment from another location, special handling, or different shipping arrangements may take longer.

Business days generally exclude weekends and applicable public holidays.

Delivery times may vary depending on product specifications, order volume, production location, shipping destination, carrier conditions, and seasonal demand.

These are estimates, not guaranteed delivery dates.

Posters and Other Products

Production and delivery times for posters, personalized products, and other product categories may differ from those for canvas prints.

Applicable estimates will be displayed on the relevant product page or otherwise communicated before purchase.

We do not automatically apply canvas production or delivery estimates to other product categories.

Orders for Special Occasions

If you are purchasing artwork for a birthday, anniversary, holiday, housewarming, or another special occasion, we strongly recommend ordering well in advance.

We cannot guarantee delivery by a particular date unless an expressly guaranteed delivery service is offered and confirmed.

2. Non-Custom and Personalized Products

Non-Custom Products

Our pre-designed artwork, including Dog Breed Canvas Prints, is produced after an order is received.

Production generally begins after the order has been verified and accepted for fulfillment.

Although the artwork design is already prepared, each physical product is manufactured specifically for the order.

Custom and Personalized Products

When personalized artwork is available, additional design preparation may be required before printing.

This may include reviewing photographs, preparing artwork, processing requested revisions, and obtaining design approval where applicable.

Any additional customization timeframe will be disclosed on the relevant product page or otherwise communicated before purchase.

3. Shipping Destinations

Woatee primarily serves customers in the United States.

Available shipping destinations are determined by the options shown during checkout.

We may expand our shipping coverage to additional countries in the future.

For international orders, shipping times, available shipping methods, and customs-related requirements may differ.

If a destination is not available during checkout, we may be unable to accept orders for delivery to that location.

4. Shipping Fees

Shipping costs are calculated and displayed during checkout based on the available shipping method, destination, and products ordered.

Customers can review the applicable shipping charges before completing their purchase.

Shipping fees may vary depending on product type, size, quantity, packaging requirements, and delivery destination.

Free shipping is available only when an eligible offer is expressly displayed on our website or during checkout.

Unless otherwise stated, canvas products are not automatically eligible for free shipping.

Any applicable promotional shipping terms will be clearly disclosed.

5. Order Tracking

Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email.

This notification may include:

• Your order number.

• Shipping carrier.

• Tracking number.

• Tracking link, when available.

Tracking updates may take additional time to appear after a shipping label has been created or a package has been handed to the carrier.

Please note that receiving a tracking number does not necessarily mean the package has already entered the carrier's delivery network.

If you need assistance locating your shipment, please contact support@woatee.com.

6. Multiple Items and Separate Shipments

Orders containing multiple products may arrive in separate packages.

This may occur when items have different production requirements, packaging needs, or fulfillment locations.

For example, multiple canvas sizes or product categories may require different packaging or shipping arrangements.

Separate tracking numbers may be provided when available.

We will not charge additional shipping fees beyond those disclosed and agreed to at checkout without customer authorization.

7. Shipping Address Requirements

Please provide a complete and accurate shipping address during checkout.

For large products such as Canvas Prints, a valid physical delivery address may be required.

Canvas orders may not be eligible for delivery to P.O. Boxes or certain military addresses, depending on the shipping carrier and product dimensions.

Any address restrictions will be disclosed before purchase where applicable.

If you need to correct your shipping address, please contact us as soon as possible at support@woatee.com.

We will make reasonable efforts to process address corrections before shipment, but modifications cannot be guaranteed once shipping preparations have begun.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

If a package cannot be delivered because of incorrect or incomplete customer-provided details, please contact our support team.

We will review the available tracking information and determine whether redelivery, replacement, return, or refund options are available.

Additional shipping charges may apply when permitted by law and authorized by the customer.

An incorrect address does not automatically eliminate any rights or remedies that cannot legally be waived.

9. Shipping During Holidays and Peak Seasons

During periods of high demand, such as:

• Valentine's Day.

• Mother's Day.

• Father's Day.

• Halloween.

• Black Friday and Cyber Monday.

• Christmas and other major holidays.

Production and delivery may require additional time.

Orders placed during peak shopping seasons may experience delays due to increased production volume, carrier congestion, weather conditions, or other logistical factors.

We encourage customers to place orders early when purchasing artwork for a special occasion.

Any holiday shipping cut-off dates will be announced separately when confirmed.

We cannot guarantee arrival by a special occasion unless a guaranteed delivery service is expressly offered.

10. Shipping Delays

We make reasonable efforts to ship orders within the timeframe disclosed when the customer places the order.

Although we aim to meet our estimated production and delivery schedules, unexpected delays may occur.

If we determine that an order cannot be shipped within the timeframe promised at purchase, we will provide the notices and options required by applicable law.

Where required, customers will have the option to agree to a revised shipping date or cancel their order and receive a prompt refund.

If we are unable to fulfill an order, we will notify the customer and provide an appropriate resolution, including a refund when required.

Our made-to-order production process does not override customers' legally protected rights regarding shipping delays, cancellations, or refunds.

11. Lost or Missing Packages

If your order has not arrived within the expected delivery period, please contact us at support@woatee.com.

We may investigate the shipment with the shipping carrier or fulfillment provider.

If a package is confirmed lost, we will offer an appropriate resolution, including replacement or refund where applicable.

If tracking indicates delivery but you cannot locate the package, please contact us so we can review the circumstances.

We may request additional information to assist with the investigation.

A carrier's delivered status does not automatically remove any rights or remedies available under applicable law.

12. Damaged or Defective Products

We want your artwork to arrive in excellent condition.

If your product arrives damaged, defective, or incorrect, please contact us within 30 calendar days of delivery under our Quality Guarantee.

Please provide:

• Your order number.

• A description of the issue.

• Photographs showing the damage, defect, or incorrect item, when available.

• Photographs of the packaging, when relevant and available.

Eligible claims will be handled under our Return & Refund Policy.

Depending on the circumstances, available resolutions may include a replacement, refund, or another appropriate remedy.

This 30-day reporting period does not limit any additional statutory consumer rights.

13. International Shipping and Customs

Woatee currently focuses on serving customers in the United States.

International shipping may become available for selected products and destinations in the future.

International orders may be subject to customs inspections, import duties, taxes, and additional delivery requirements.

Where applicable, we will disclose how duties and import taxes are handled, including whether they are collected at checkout or may be payable on delivery.

Import procedures, customs processing, and transit times may vary by destination.

Delivery estimates for U.S. domestic orders do not automatically apply to international shipments.

14. Returns and Exchanges

Please contact us before returning any product.

Because many Woatee products are made to order, return eligibility may depend on the circumstances and the applicable Return & Refund Policy.

If a return is authorized, we will provide the applicable return instructions and destination address.

Return arrangements may vary depending on the product, shipping origin, and fulfillment provider.

Do not send items to an address without receiving return instructions from our support team.

For additional details, please refer to our Return & Refund Policy and Cancellation & Modification Policy.

Nothing in this section limits any rights or remedies that cannot legally be waived.

15. Contact Us

For questions about shipping, tracking, delayed deliveries, damaged packages, or delivery-related concerns, please contact:

Woatee

Website: https://woatee.com

Email: support@woatee.com

Please include your order number when contacting us regarding an existing purchase.

Our customer support team will review your inquiry and assist you with the available options.

Thank you for choosing Woatee!

We design, You inspire.