Privacy Policy

Last updated: November 2, 2026

1. Introduction

Welcome to Woatee!

Woatee ("we," "us," or "our") operates the website https://woatee.com and its associated online store, products, services, content, and features (collectively, the "Services").

Our store is powered by Shopify, which provides the ecommerce platform through which we offer our products and services.

This Privacy Policy explains how we collect, use, store, process, and disclose personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our Services.

Please read this Privacy Policy carefully to understand how your personal information is handled.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will control.

2. Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with our Services and as permitted by applicable law.

A. Contact Information

• Full name.

• Email address.

• Billing and shipping addresses.

• Telephone number.

• Other contact details voluntarily provided.

B. Order and Transaction Information

• Products viewed, selected, or purchased.

• Shopping cart contents.

• Order numbers and transaction history.

• Product sizes, quantities, and design selections.

• Shipping and delivery information.

• Returns, replacements, cancellations, and refund requests.

C. Payment Information

Payments may be processed by third-party payment providers, including PayPal.

Payment-related information may include:

• Payment method.

• Payment confirmation.

• Transaction identifiers.

• Billing details.

• Other information required for payment processing or fraud prevention.

Payment providers may collect and process additional financial information directly in accordance with their own privacy policies.

Woatee does not need to receive your complete payment card details in order to process purchases through supported third-party payment services.

D. Account Information

If customer account features are available, we may process:

• Account identifiers and login-related information.

• Account preferences and settings.

• Saved addresses and order history.

• Information used for account authentication and security.

E. Communications

We may collect information you provide when contacting us, including:

• Customer service messages.

• Support requests.

• Order inquiries.

• Feedback and reviews.

• Information submitted in connection with disputes or refund requests.

F. Device and Usage Information

We and our service providers may automatically collect information including:

• IP address.

• Browser type and version.

• Device information.

• Operating system.

• Website navigation and interactions.

• Cookies and similar online identifiers.

• Pages viewed and products interacted with.

3. Customer-Submitted Photos and Personalized Artwork

Certain products offered by Woatee may allow customers to submit photographs, names, text, artwork preferences, or other materials for personalization.

These features apply only when custom or personalized products are made available.

Information We May Collect

For personalized products, we may collect:

• Photographs of pets.

• Images that may contain identifiable individuals.

• Pet names or other personalized text.

• Design instructions and preferences.

• Artwork revisions and approval information, where applicable.

• Other materials voluntarily submitted for customization.

How We Use Customization Materials

We may use these materials to:

• Create personalized artwork.

• Prepare design previews, when offered.

• Process requested design revisions.

• Produce and fulfill custom orders.

• Communicate with customers about their designs.

• Provide customer support and resolve order-related issues.

Sharing Customization Materials

We may share customization materials with authorized service providers, including designers, production partners, and fulfillment providers, when reasonably necessary to complete the customer's order.

Where applicable, these providers are expected to handle the information in accordance with appropriate contractual, confidentiality, and security requirements.

If third-party AI tools or image-processing services are used to create personalized artwork, we will review the relevant data-handling practices and update this Privacy Policy or provide additional disclosures where required.

Marketing Use of Customer Photos

We will not use customer-submitted photographs or personalized artwork in public advertising, promotional campaigns, or customer testimonials without obtaining any consent required by applicable law.

Customer Responsibilities

Customers should ensure that they have the necessary rights and permissions to submit photographs, artwork, or other personalization materials.

Retention and Deletion

We retain customization materials only for as long as reasonably necessary to fulfill orders, provide customer support, resolve disputes, and comply with applicable legal obligations.

Customers may contact support@woatee.com to request access to, correction of, or deletion of personal information contained in submitted materials, subject to applicable legal requirements and exceptions.

4. Sources of Personal Information

We may collect personal information from several sources.

Directly from you: When you place an order, create an account, contact customer support, submit customization materials, or otherwise interact with our Services.

Automatically: Through cookies, device identifiers, website analytics, and similar technologies.

From service providers: Including ecommerce platforms, payment processors, shipping carriers, customer support providers, and fulfillment partners.

From business partners and other third parties: Where permitted by applicable law and relevant privacy settings.

5. How We Use Personal Information

We may use personal information for the following purposes.

A. Processing and Fulfilling Orders

• Processing purchases and payments.

• Confirming orders.

• Producing and shipping products.

• Managing returns and replacements.

• Providing delivery updates.

• Communicating about order status.

B. Customer Support

• Responding to customer inquiries.

• Resolving complaints.

• Investigating damaged, missing, or incorrect products.

• Processing authorized refunds and replacements.

C. Improving Our Services

• Improving website functionality.

• Understanding customer preferences.

• Analyzing website performance.

• Improving product selection and customer experience.

• Maintaining and developing our ecommerce services.

D. Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional communications.

• Provide product updates and offers.

• Measure advertising performance.

• Display relevant advertisements.

• Analyze website and shopping activity to improve marketing.

Customers may unsubscribe from promotional emails using the unsubscribe link provided in those messages.

E. Security and Fraud Prevention

We may use personal information to:

• Verify transactions.

• Detect fraudulent orders.

• Prevent unauthorized activity.

• Protect customer accounts.

• Maintain the security of our Services.

F. Legal and Compliance Purposes

We may process information as necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our policies, and protect our legal rights.

6. Cookies, Analytics, and Advertising Technologies

Woatee and its service providers may use cookies, pixels, and similar technologies to operate and improve our website.

These technologies may support:

• Shopping cart functionality.

• Customer account features.

• Website performance and security.

• Analytics and measurement.

• Advertising attribution.

• Personalized marketing, where permitted.

If we use advertising platforms such as Meta or other third-party advertising services, those platforms may collect or receive information about website interactions in accordance with applicable privacy settings and laws.

We will review our cookie and consent settings when introducing new advertising, analytics, or tracking technologies.

Visitors may be able to manage cookie preferences through our website's available privacy controls or their browser settings.

7. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our Services, fulfill orders, or meet legal obligations.

These third parties may include:

Shopify

Our ecommerce platform provider, which hosts our store and processes information required to operate and improve ecommerce services.

Payment Providers

Payment processors, including PayPal, which facilitate transactions and help prevent fraud.

Production and Fulfillment Partners

Printing companies, designers, and fulfillment providers that manufacture, personalize, package, or ship products on our behalf.

Shipping and Delivery Providers

Shipping carriers and logistics providers that deliver customer orders.

Technology and Support Providers

Providers of website hosting, analytics, customer support, technical infrastructure, and related services.

Advertising and Marketing Partners

Partners that help provide, measure, and improve marketing and advertising services, subject to applicable laws and customer privacy choices.

Legal and Business Requirements

We may disclose information when required by law, lawful legal process, or reasonably necessary to protect our rights, customers, or Services.

We may also disclose information in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

8. Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to customers' access to and use of our store to provide and improve its ecommerce services.

Information submitted through our store may be transmitted to Shopify and relevant service providers, including providers located in countries other than the customer's country of residence.

Where enabled, certain Shopify enhanced features may use information from interactions with our store, Shopify, and other participating merchants to improve services and support personalized experiences.

For processing activities for which Shopify is independently responsible, Shopify provides information about its practices and available privacy rights in its own privacy notices.

For more information, please review:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

These third parties operate under their own terms and privacy policies.

We encourage customers to review those policies before providing personal information to third-party services.

We are not responsible for the privacy or security practices of independently operated third-party websites.

10. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If a parent or guardian believes that a child has provided personal information to us, they may contact support@woatee.com to request appropriate action.

As of the effective date of this policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age, as those terms are defined under applicable law.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on service providers, including Shopify and payment processors, that maintain security measures for their respective services.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should avoid sending sensitive financial information through unsecured communication channels.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling orders.

• Maintaining customer accounts.

• Providing customer support.

• Handling refunds and disputes.

• Meeting applicable tax, accounting, and legal requirements.

• Preventing fraud and maintaining security.

• Enforcing applicable agreements and policies.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and the services involved.

When information is no longer required, we will take reasonable steps to delete, anonymize, or otherwise handle it in accordance with applicable law and our operational requirements.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights.

Right to Access

You may request access to personal information we maintain about you.

Right to Correction

You may request correction of inaccurate personal information.

Right to Deletion

You may request deletion of your personal information, subject to applicable exceptions.

Right to Data Portability

You may have the right to receive a copy of certain personal information or request its transfer in a portable format.

Right to Opt Out of Certain Advertising Uses

Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising, or activities legally defined as the sale or sharing of personal information.

You may exercise applicable choices through our privacy controls:

Data Sharing Opt-Out

Where applicable, we may recognize Global Privacy Control (GPC) signals as requests to opt out for the relevant browser or device, and for an associated account when supported.

For information about GPC, visit:

https://globalprivacycontrol.org/

Other browser-based Do Not Track signals may not be recognized unless required by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

You may still receive necessary transactional or service-related communications.

Exercising Your Rights

To exercise applicable privacy rights, contact:

support@woatee.com

We may need to verify your identity before processing certain requests.

Authorized agents may submit requests on your behalf where permitted by applicable law, subject to appropriate verification.

We will respond within applicable legal timeframes.

We will not discriminate against customers for exercising legally protected privacy rights.

14. International Data Transfers

Woatee serves customers who may be located in different countries.

Personal information may be transferred to, stored in, or processed in countries other than the country where the customer resides, including locations where Shopify, payment processors, production partners, or other service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

For transfers subject to European Economic Area or United Kingdom data protection rules, these safeguards may include applicable Standard Contractual Clauses or other recognized transfer mechanisms, where appropriate.

15. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us at:

support@woatee.com

We will review privacy-related complaints and respond as required by applicable law.

Depending on your location, you may also have the right to submit a complaint to a relevant data protection authority or appeal certain decisions regarding your privacy rights.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, products, technologies, service providers, or applicable legal requirements.

When changes are made, we will update the "Last updated" date on this page.

Where legally required, we will provide additional notice of material changes.

We encourage customers to review this Privacy Policy periodically.

17. Contact Information

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact:

Woatee

Website: https://woatee.com

Email: support@woatee.com

For general customer service questions, order inquiries, returns, or refunds, please also contact support@woatee.com.

Additional business contact information is available through our Contact Information page.