Terms of service
Terms of Service
Last updated: November 2, 2026
1. Overview
Welcome to Woatee!
Woatee ("we," "us," or "our") operates the website https://woatee.com, including all associated information, content, products, features, tools, and services (collectively, the "Services").
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service ("Terms"), our Privacy Policy, and other applicable store policies.
Please read these Terms carefully before using our Services.
If you do not agree with these Terms, you should not use our Services.
Nothing in these Terms limits or excludes any consumer rights that cannot legally be waived.
2. Eligibility and Use of Our Services
By using our Services, you represent that you are at least the age of majority in your jurisdiction or have any necessary permission from a parent or legal guardian.
You agree to use our website only for lawful purposes.
You must not:
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Use our Services for fraudulent or unlawful activities.
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Provide false or misleading information.
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Attempt to interfere with website security or functionality.
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Introduce malicious code, viruses, or harmful technologies.
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Copy, reproduce, or commercially exploit website content without authorization.
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Violate applicable laws or the rights of third parties.
We reserve the right to restrict access or cancel orders where reasonably necessary to address fraud, security risks, or unlawful activity, subject to applicable law.
3. Products and Product Information
Woatee offers artwork, canvas wall art, home decor products, and other merchandise.
Our products may include:
Non-Custom Products: Pre-designed artwork and merchandise that do not require customer personalization.
Custom or Personalized Products: Products created or modified using customer-submitted photographs, names, text, design preferences, or other personalization instructions, when such products are offered.
Many products may be produced after an order is placed rather than held as finished inventory.
We make reasonable efforts to display product information, descriptions, sizes, colors, and prices accurately.
However, colors and appearance may vary slightly depending on screen settings, lighting conditions, printing technology, and material characteristics.
Minor variations within normal production tolerances do not necessarily constitute defects.
Significant manufacturing defects, incorrect products, or material discrepancies remain subject to our Return & Refund Policy and applicable consumer rights.
4. Orders and Order Acceptance
When you place an order, you agree to provide accurate, complete, and current information.
After submitting your order, you may receive an automated order confirmation.
An order confirmation acknowledges receipt of your order but does not necessarily mean that we have accepted it for production.
We may decline or cancel an order for legitimate reasons, including:
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Unavailable products or production capacity.
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Payment authorization failures.
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Suspected fraudulent transactions.
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Material pricing or product information errors.
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Invalid or incomplete shipping information.
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Requests that violate applicable laws or intellectual property rights.
If we cancel an order after payment has been captured, we will provide an appropriate refund in accordance with applicable law.
We may contact you if additional information is needed to process your order.
5. Pricing and Payments
Unless otherwise indicated, product prices on our website are displayed in United States Dollars (USD).
Prices may change without prior notice, but changes will not retroactively affect orders already accepted, except where otherwise permitted by applicable law and agreed with the customer.
Applicable shipping charges, taxes, and other disclosed fees will be shown during checkout or before the customer completes the purchase, as required by law.
Payments are processed using available third-party payment providers, including PayPal.
Payment availability and supported payment methods may vary by country, account eligibility, and transaction.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment processors may apply their own terms, privacy policies, and security procedures.
We do not guarantee approval of any payment transaction by a third-party payment provider.
6. Custom and Personalized Products
This section applies only when Woatee offers custom or personalized products.
Customers may be asked to provide photographs, names, text, or other design instructions.
Customer Responsibilities
You are responsible for ensuring that submitted customization information is accurate and complete.
This includes:
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Correct spelling of names and personalized text.
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Appropriate photographs and image quality.
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Correct product sizes and design selections.
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Accurate customization preferences.
Design Previews and Approval
Some personalized products may include an artwork preview or approval process.
When provided, the applicable preview process, revision limits, and approval requirements will be described on the relevant product page.
Customers are responsible for reviewing the preview carefully before approving a design.
Once an approved design enters production, changes may no longer be possible.
Customization Limitations
We may decline customization requests involving unlawful, infringing, threatening, or otherwise prohibited materials.
We may also request alternative images or information if the submitted materials are unsuitable for the production requirements of the selected product.
Production Errors
If a personalized product contains a manufacturing error or differs materially from the correctly submitted and approved customization due to our error, we will provide an appropriate resolution under our Return & Refund Policy and applicable law.
7. Customer-Submitted Content and Intellectual Property
Customers retain ownership of photographs, text, and other original materials they submit to Woatee, subject to the rights of any third parties.
By submitting materials for personalized products, you grant Woatee and its authorized service providers a limited, non-exclusive license to use, reproduce, modify, and process those materials as reasonably necessary to:
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Create and prepare the requested artwork.
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Produce and fulfill the order.
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Provide design previews or revisions, where offered.
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Communicate about the order.
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Handle customer support, disputes, and applicable legal obligations.
This license does not authorize unrestricted public or commercial use of customer-submitted materials.
We will not use customer-submitted photographs in public advertising or promotional campaigns without obtaining any consent required by applicable law.
You represent that you have the necessary rights and permissions to submit the materials and authorize their use for the requested product.
We may reject content that appears to infringe third-party rights or violate applicable law.
Personal information contained in submitted materials will be handled in accordance with our Privacy Policy.
8. Woatee Artwork and Intellectual Property
Unless otherwise indicated, the content on our website, including artwork, illustrations, product designs, photographs, logos, text, graphics, and website materials, is owned by Woatee or used with appropriate permission.
These materials may be protected by copyright, trademark, and other intellectual property laws.
Purchasing a physical product does not transfer copyright or other intellectual property rights in the underlying artwork.
You may not reproduce, distribute, resell digital copies of, or commercially exploit our artwork without authorization.
Customers are permitted to use purchased physical products for ordinary personal purposes, including displaying canvas artwork in their homes or other lawful locations.
For intellectual property concerns, please contact:
9. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us as soon as possible.
For non-custom products, changes or cancellation may be possible before production begins.
For personalized products, cancellation or modifications may be restricted once design work or production has begun, subject to applicable law and the terms disclosed before purchase.
A cancellation or modification request is not guaranteed to be accepted.
Orders that have already shipped generally cannot be canceled through the ordinary cancellation process.
However, customers retain any cancellation, refund, or other remedies required by applicable law.
Additional details are provided in our Return & Refund Policy and any applicable Cancellation & Modification Policy.
10. Shipping and Delivery
We arrange production and shipping through authorized service providers and fulfillment partners.
Shipping availability, production times, delivery estimates, and applicable charges may vary depending on:
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Product type.
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Product size.
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Production location.
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Shipping destination.
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Carrier availability.
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Customization requirements.
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Other relevant operational circumstances.
Estimated delivery dates are not guarantees unless expressly stated otherwise.
We will make reasonable efforts to ship orders within the timeframe disclosed at purchase.
If we cannot ship within the promised timeframe, we will provide notices, cancellation options, and refunds as required by applicable law.
Customers must provide accurate shipping information.
We are not responsible for delays caused by incorrect customer information to the extent permitted by law, but will review delivery issues and provide assistance consistent with our policies and legal obligations.
Please review our Shipping Policy for additional information when available.
11. Returns, Replacements, and Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy, subject to applicable law.
Because many products are produced after an order is placed, certain change-of-mind returns may be restricted.
However, customers remain entitled to appropriate remedies for eligible damaged, defective, incorrect, or otherwise nonconforming products.
We offer a 30-day quality claim period for eligible product issues, as described in our Return & Refund Policy.
This period does not limit any longer or additional rights provided by applicable law.
For assistance, contact:
12. Promotions and Discount Codes
From time to time, we may offer promotional discounts, coupon codes, or special offers.
Such promotions may be subject to additional conditions disclosed at the time of the offer.
Unless otherwise stated:
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Discount codes may have expiration dates.
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Promotions may not be combined.
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Certain products may be excluded.
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Offers may be limited to eligible customers or regions.
We reserve the right to correct promotional errors or discontinue future promotions, subject to applicable law and any binding terms of an existing offer.
13. Third-Party Services
Our Services may use third-party tools and platforms, including:
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Shopify.
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Payment processors such as PayPal.
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Production and fulfillment partners.
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Shipping carriers.
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Analytics and advertising platforms.
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Other technology and customer support providers.
Third-party services may be governed by their respective terms and privacy policies.
We are not responsible for independently operated third-party websites or services outside our control.
However, using third-party providers does not eliminate Woatee's responsibilities to customers under applicable law.
14. Privacy and Personal Information
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, process, share, store, and protect personal information, including customer-submitted customization materials when such features are offered.
For privacy-related questions or requests, please contact:
15. Prohibited Conduct
You agree not to:
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Submit fraudulent orders or payment information.
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Violate intellectual property rights.
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Attempt unauthorized access to our systems.
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Interfere with website operations.
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Use automated tools to abuse or overload our Services.
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Distribute malicious software through our Services.
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Submit unlawful or unauthorized personalization materials.
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Misuse our products or services for unlawful purposes.
We may take reasonable action in response to prohibited conduct, including restricting access, rejecting requests, or canceling affected orders, subject to applicable law.
16. Disclaimer of Warranties
We aim to provide accurate product information and reliable customer service.
However, to the extent permitted by applicable law, our website and its general informational content are provided on an "as available" basis.
We do not guarantee that our website will always be uninterrupted, error-free, or free of technical issues.
Nothing in this section excludes or limits warranties, product-quality obligations, or consumer remedies that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Woatee will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Services where such limitations are legally enforceable.
Nothing in these Terms limits liability for fraud, intentional misconduct, or other matters for which liability cannot legally be excluded or limited.
Nothing in these Terms restricts your statutory rights to refunds, replacements, or other remedies for defective or nonconforming products.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify Woatee against third-party claims, damages, or reasonable expenses arising directly from your unlawful conduct, intentional misuse of our Services, or submission of materials that infringe third-party intellectual property rights.
This provision does not require customers to indemnify Woatee for Woatee's own negligence, misconduct, or violations of applicable law.
19. Governing Law and Dispute Resolution
These Terms are governed by applicable laws, including mandatory consumer protection laws that may apply to a customer's purchase.
We encourage customers to contact us first so we can make reasonable efforts to resolve concerns informally.
Nothing in these Terms deprives consumers of mandatory legal protections or remedies available in their jurisdiction.
Any dispute resolution or jurisdictional requirements will be applied only to the extent enforceable under applicable law.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, operations, legal obligations, or business practices.
When material changes are made, we will update the "Last updated" date and provide additional notice where required by law.
Changes will not retroactively remove rights already accrued under completed purchases or accepted orders.
Customers are encouraged to review these Terms periodically.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
22. Entire Agreement
These Terms, together with our applicable policies and any product-specific terms disclosed at purchase, form the agreement governing the use of our Services.
Where a product-specific term conflicts with these Terms, the more specific term may apply, provided it is lawful and was properly disclosed.
Nothing in this section excludes mandatory consumer protection rights.
23. Contact Information
For questions about these Terms, orders, products, or customer support, please contact:
Woatee
Website: https://woatee.com
Email: support@woatee.com
Additional business contact information is available through our Contact Information page.